Help Center
Instant Answers with AI-Powered Knowledge Base
What is it
Help.center is a full-fledged customer support knowledge base solution that leverages AI to enable customers to find instant answers to their questions. Over 500 companies trust it for its ease of use and efficient features.
Key features
- AI Search and AI Chatbot: Help.center offers an AI search and chatbot that allows customers to resolve issues promptly, reducing resolution times and deflecting repetitive support tickets.
- Automatic Learning: The AI requires no initial setup time. Each time an article is added or modified, it automatically becomes better. It builds its knowledge using help center articles, custom FAQs, and external websites.
- Multilingual Support: Help.center can provide support regardless of the number of languages customers use to ask questions.
- 24x7 Support: Provide customer support around the clock even when support agents are unavailable.
- Easy-to-use Article Editor: Enjoy a user-friendly editor experience while creating articles. Easily add tables, images, videos, and SEO data.
- Create tickets in other Support Tools: Forward customer support tickets to your preferred tool. Simply add your support email address under Help.center Settings.
- Importing Articles: Import existing help articles from knowledge bases like Intercom, Crisp, Zendesk, and Freshdesk in one click.
- Custom Domain: Change yourcompany.help.center to your own custom domain like help.yourcompany.com.
- Improving AI Answers: AI takes its knowledge from help articles. You can change the content of the article and it will automatically improve the answers. It is also possible to improve AI answers by providing more information.
- Using Website Content in AI: AI primarily works using help articles, but you can enter your website and the AI search and chat will start answering customer's questions based on that content also.
Pros
- Improved customer self-service and reduced support costs
- AI-powered search and chatbot for instant issue resolution
- Easy to use and set up
- Automatic learning and improvement
- Multilingual support
- Custom domain option
- Security and compliance measures in place
Cons
- Pricing may be higher than some competitors
- Limited customization options
- AI answers may not be perfect and may require fine-tuning
Summary
Help.center is a robust customer support knowledge base solution powered by AI. Its key features include AI search, chatbot, automatic learning, multilingual support, and 24x7 availability. It can enhance customer self-service, reduce support costs, and improve customer satisfaction. While it offers advantages such as ease of use and automatic improvement, it may come with higher pricing and limited customization options.
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