Kodif
Automated low-code CX for customer service.
What is it
Kodif is a low-code CX platform that empowers non-technical teams to create effective customer experience flows, automate customer service with AI features, and improve customer service processes.
Key features
- Low-Code CX Platform: Enables non-technical teams to build powerful customer experience flows without coding.
- AI-Powered Automation: Leverages GPT-4 and ChatGPT AI capabilities for customer support automation.
- AI Agent Assistant: Provides an AI-powered assistant to support agents in delivering consistent and error-free customer service.
- Guided Workflows: Offers guided workflows to help agents prioritize and resolve customer issues efficiently.
- Self-Service Options: Enables customers to access self-service options for quicker issue resolution.
- Specific Use Cases: Supports specific use cases such as Refund, WISMO, Proactive Outreach, Subscription Management, and Risk & Fraud Prevention.
- Data Security: Implements stringent data security measures, including HIPAA compliance and AICPA SOC certification.
- Case Studies: Provides real-world case studies showcasing successful implementations with various companies.
- Demo and Contact Options: Offers the ability to book a demo and provides contact information for further inquiries.
Pros
- Empowers non-technical teams to build powerful customer experience flows.
- Improves customer support efficiency with AI-powered automation.
- Provides a guided workflow for efficient issue resolution.
- Supports specific use cases to meet diverse business needs.
- Ensures data security with HIPAA compliance and AICPA SOC certification.
Cons
- May require additional training for non-technical teams to fully leverage its capabilities.
- The effectiveness of AI-powered automation may depend on the quality of data and use case suitability.
Summary
Kodif is a robust low-code CX platform that empowers non-technical teams to create effective customer experience flows and automate customer support tasks with AI capabilities. Its guided workflows, specific use case support, and stringent data security measures make it a valuable tool for businesses seeking to improve customer satisfaction and streamline their customer service operations.
Want to build your own AI App?
Licode is a no-code platform for builders, businesses and entrepreneurs to create web applications that are natively Powered by AI.
Simple, yet powerful
Easily build SaaS, portals, dashboards, CRMs, chat apps, and form apps. All without code, and all powered by AI.
Enable AI in your app
Licode comes with built-in AI infrastructure that allows you to easily craft a prompt, and use any Large Lanaguage Model (LLM) like Google Gemini, OpenAI GPTs, and Anthropic Claude.
Supplies knolwedge to AI
Licode has a built-in RAG (Retrieval-Augmented Generation) system to retrieve knowledge for your choice of LLMs in your app.
Build UI for your AI app
Licode offers a library of pre-built UI components like header, text, form inputs, charts, tables, AI components, and many more. Ship your AI app together with frontend fast.
Authenticate and manage users
Launch your AI app with sign up and log in pages out of the box. Set private pages for your app to only give access to authenticated users.
Monetise your app
Licode provides built-in Subscriptions and AI credits billing system. Create different subscription plans, set the amount of credits you want to charge for AI Usage.
Accept payment with Stripe
Licode makes it easy for you to integrate Stripe payment gateway in your app. Start earning and grow revenue for you business.
Create custom actions
Give your app a life with Licode Actions. Perform database operations, AI interactions, and third-party integrations.
Store data in the database
Simply create data tables in a secured Licode's database. Empower your AI app with data. Save data easily without any hassle.
Publish and launch
Just one click and your AI app will be out on the Internet for any device. Share it with your team, clients or customers. Update and iterate easily.