PolyAI
Elevate Customer Conversations with a Customer-Led Conversational Platform
What is it
PolyAI is a leading customer-led conversational platform designed for enterprise-level interactions. It allows businesses to empower their customers to lead the conversation, leading to seamless customer experiences (CX) at scale.
Key Features
- Customer-Led Conversations: Allows customers to have natural conversations, change topics, and interrupt for a more interactive experience.
- Resolution Efficiency: Resolves over 50% of calls, providing fast answers to customer inquiries and enhancing efficiency.
- Multilingual Support: Available in 10 languages, ensuring a globally accessible and inclusive conversational platform.
- CX Excellence: Achieves an 85% Customer Satisfaction (CSAT) score across all hotel guest conversations, delivering exceptional experiences.
- Revenue Generation: Generates $7.2 million in revenue through hotel room reservations, transforming the call center into a revenue-generating hub.
- Call Containment: Experiences an 8X increase in call containment compared to Interactive Voice Response (IVR) systems.
Pros
- Increased Capacity: Handles complex inquiries 24/7, boosting capacity without additional overhead.
- Revenue Gains: Responds to all customer contacts promptly, fostering engagement, trust, and loyalty.
- Improved CX: Reduces wait times, misroutes, and IVR interactions, leading to higher CSAT/NPS scores and increased Customer Lifetime Value (CLV).
- Agent Satisfaction: Enhances agent job satisfaction by reducing turnover and allowing them to focus on meaningful work.
- Operational Excellence: Provides real-time insights from conversations to identify issues, track progress, and find new business opportunities.
- Empowered Leaders: Modernizes CX systems, builds a reputation for outstanding customer service, improves metrics, and mitigates risks.
Summary
PolyAI is a game-changer in the world of customer service. It allows businesses to provide exceptional CX by prioritizing customer-led conversations, driving operational efficiency, and delivering outstanding experiences. By empowering businesses to turn their call centers into revenue-generating hubs, PolyAI helps them establish a strong brand reputation, increase customer satisfaction, and achieve business success.
Want to build your own AI App?
Licode is a no-code platform for builders, businesses and entrepreneurs to create web applications that are natively Powered by AI.
Simple, yet powerful
Easily build SaaS, portals, dashboards, CRMs, chat apps, and form apps. All without code, and all powered by AI.
Enable AI in your app
Licode comes with built-in AI infrastructure that allows you to easily craft a prompt, and use any Large Lanaguage Model (LLM) like Google Gemini, OpenAI GPTs, and Anthropic Claude.
Supplies knolwedge to AI
Licode has a built-in RAG (Retrieval-Augmented Generation) system to retrieve knowledge for your choice of LLMs in your app.
Build UI for your AI app
Licode offers a library of pre-built UI components like header, text, form inputs, charts, tables, AI components, and many more. Ship your AI app together with frontend fast.
Authenticate and manage users
Launch your AI app with sign up and log in pages out of the box. Set private pages for your app to only give access to authenticated users.
Monetise your app
Licode provides built-in Subscriptions and AI credits billing system. Create different subscription plans, set the amount of credits you want to charge for AI Usage.
Accept payment with Stripe
Licode makes it easy for you to integrate Stripe payment gateway in your app. Start earning and grow revenue for you business.
Create custom actions
Give your app a life with Licode Actions. Perform database operations, AI interactions, and third-party integrations.
Store data in the database
Simply create data tables in a secured Licode's database. Empower your AI app with data. Save data easily without any hassle.
Publish and launch
Just one click and your AI app will be out on the Internet for any device. Share it with your team, clients or customers. Update and iterate easily.