Automate Support Tickets with AI
Leverage AI to streamline support ticket organization.
Why Automate Ticket Classification?
Handling customer support tickets manually can be time-consuming and error-prone. By automating this process, businesses can significantly reduce response times, improve efficiency, and enhance customer satisfaction. AI models, especially those using Natural Language Processing (NLP), are excellent at understanding and sorting information from text-based inputs, making them perfect for this task.
How AI Helps in Classification
AI can read and understand text within tickets to classify them according to categories like 'Technical Issue', 'Billing Inquiry', or 'General Question'. This is achieved through machine learning algorithms that have been trained on vast amounts of past ticket data.
For instance, Generative AI uses past interactions to improve upon existing classification methods. This allows the AI to predict the category of new tickets with high accuracy.
Steps to Automate Ticket Classification
Begin by choosing an AI platform like Licode that can help you build and customize AI models. Here's a guide:
- Identify the common types of tickets your support team receives.
- Organize historical support tickets into relevant categories.
- Use this data to train your AI model, focusing on accuracy and relevance.
- Integrate the AI model into your existing support ticket system.
- Continuously monitor and update the model to reflect new trends and patterns in support tickets.
Utilize Licode for AI Solutions
Licode offers robust AI development tools that make it easy to automate ticket classification. With its user-friendly interface, you can create, train, and customize models suited to your business needs. Licode allows you to integrate AI applications seamlessly into your existing systems.
The key principles
Understand Customer Needs
Knowing the types of support issues can help tailor the AI model.
Train with Quality Data
High-quality historical data improves AI accuracy.
Monitor and Adapt
Continual assessment ensures the AI remains effective.
Steps to Automate Support Ticket Classification
- Identify Your Unique Value Proposition: Understand what makes your business different and how you can use that to aid support.
- Envision AI Integration: Consider how AI can leverage your unique value to streamline ticket classification.
- Create an Account on Licode: Sign up for Licode to access AI app building resources.
- Compile Training Data: Gather historical support tickets and organize them for training purposes.
- Develop the User Interface: Build an intuitive interface for the AI model to work within your support system.
- Customize the AI Model: Use the Licode platform to train the model according to your data and support ticket requirements.
- Add Advanced Features: Incorporate extra functionalities like multi-language support, sentiment analysis, and integration with CRM systems.
- Market to Your Audience: Inform your customers about the new streamlined support process.
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Enable AI in your app
Licode comes with built-in AI infrastructure that allows you to easily craft a prompt, and use any Large Lanaguage Model (LLM) like Google Gemini, OpenAI GPTs, and Anthropic Claude.
Supply knowledge to your model
Licode's built-in RAG (Retrieval-Augmented Generation) system helps your models understand a vast amount of knowledge with minimal resource usage.
Build your AI app's interface
Licode offers a library of pre-built UI components from text & images to form inputs, charts, tables, and AI interactions. Ship your AI-powered app with a great UI fast.
Authenticate and manage users
Launch your AI-powered app with sign-up and log in pages out of the box. Set private pages for authenticated users only.
Monetize your app
Licode provides a built-in Subscriptions and AI Credits billing system. Create different subscription plans and set the amount of credits you want to charge for AI Usage.
Accept payments with Stripe
Licode makes it easy for you to integrate Stripe in your app. Start earning and grow revenue for your business.
Create custom actions
Give your app logic with Licode Actions. Perform database operations, AI interactions, and third-party integrations.
Store data in the database
Simply create data tables in a secure Licode database. Empower your AI app with data. Save data easily without any hassle.
Publish and launch
Just one click and your AI app will be online for all devices. Share it with your team, clients or customers. Update and iterate easily.
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Don't take our word for it
I've built with various AI tools and have found Licode to be the most efficient and user-friendly solution. In a world where only 51% of women currently integrate AI into their professional lives, Licode has empowered me to create innovative tools in record time that are transforming the workplace experience for women across Australia.
- Cheyanne Carter
Founder @ Divergent Education
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- Andre Dean Smith
Founder @ ScreenApp.io