Automated Ticket Routing & Prioritization for Tech Support
Streamline your tech support process with AI-driven solutions.
Why Automated Ticket Routing and Prioritization Matter
Customer support is a critical area for any tech company. With increasing customer demands and ticket volumes, managing and prioritizing requests efficiently is more crucial than ever. Manual handling often results in delays and errors, affecting customer satisfaction.
Automated ticket routing and prioritization powered by AI can revolutionize this process. AI systems can intelligently analyze tickets, understand their nature, and route them to the appropriate department or person. Additionally, AI can prioritize tickets based on urgency and relevance, ensuring that critical issues are addressed promptly.
Implementing AI in support processes enhances service speed and accuracy. It reduces operational costs and improves customer satisfaction, which is essential for maintaining competitive advantage.
Why Choose Licode for Building Your AI Ticketing System?
Building an AI-powered system quickly and efficiently is key. Licode enables you to construct custom AI ticketing solutions without coding expertise. This allows you to iterate swiftly and respond to evolving customer requirements.
Licode's mission is to democratize AI app creation. Including everyone from tech experts to customer service managers, it removes barriers so that you can focus on future-proofing your support services.
With Licode, you can design an app tailored to your needs. Create the interface, build AI models using various LLMs and your data, and automate workflows seamlessly, all within a user-friendly platform.
Why use Licode
Advantages of Using Licode for AI Ticketing
User-Friendly Interface
Licode offers a drag-and-drop interface, making it easy for anyone to build apps without coding skills.
Multiple AI Models
Leverage multiple AI models to refine ticket routing and prioritization, improving accuracy and efficiency.
Integration Capabilities
Easily integrate Licode with your existing systems through API for a seamless workflow and data management.
Steps to Build Your AI-Powered Ticketing App
- Create an account with Licode. Sign up to access all the tools you need to start building your app.
- Prepare your resources. Gather and organize documentation and data relevant to your support tickets in doc and csv formats.
- Build your app's interface. Use Licode's intuitive interface to design a user-friendly dashboard and ticket submission form.
- Customize the AI model. Tailor the AI for your specific ticket routing and prioritization needs, integrating company-specific data.
- Add extra features. Enhance the functionality by adding automated notifications or live chat support.
- Market the app to your audience. Promote your new AI-driven system to both internal stakeholders and customers to maximize its usage and benefits.
Enable AI in your app
Licode comes with built-in AI infrastructure that allows you to easily craft a prompt, and use any Large Lanaguage Model (LLM) like Google Gemini, OpenAI GPTs, and Anthropic Claude.
Supply knowledge to your model
Licode's built-in RAG (Retrieval-Augmented Generation) system helps your models understand a vast amount of knowledge with minimal resource usage.
Build your AI app's interface
Licode offers a library of pre-built UI components from text & images to form inputs, charts, tables, and AI interactions. Ship your AI-powered app with a great UI fast.
Authenticate and manage users
Launch your AI-powered app with sign-up and log in pages out of the box. Set private pages for authenticated users only.
Monetize your app
Licode provides a built-in Subscriptions and AI Credits billing system. Create different subscription plans and set the amount of credits you want to charge for AI Usage.
Accept payments with Stripe
Licode makes it easy for you to integrate Stripe in your app. Start earning and grow revenue for your business.
Create custom actions
Give your app logic with Licode Actions. Perform database operations, AI interactions, and third-party integrations.
Store data in the database
Simply create data tables in a secure Licode database. Empower your AI app with data. Save data easily without any hassle.
Publish and launch
Just one click and your AI app will be online for all devices. Share it with your team, clients or customers. Update and iterate easily.
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Don't take our word for it
I've built with various AI tools and have found Licode to be the most efficient and user-friendly solution. In a world where only 51% of women currently integrate AI into their professional lives, Licode has empowered me to create innovative tools in record time that are transforming the workplace experience for women across Australia.
- Cheyanne Carter
Founder @ Divergent Education
Licode has made building micro tools like my YouTube Summarizer incredibly easy. I've seen a huge boost in user engagement and conversions since launching it. I don't have to worry about my dev resource and any backend hassle.
- Andre Dean Smith
Founder @ ScreenApp.io